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Head of Customer Solutions APJ, SNYK

Mentors in Singapore

Shirin Anne Wan

Head of Customer Solutions APJ


Shirin Anne Wan is the Head of Customer Solutions, APJ for Snyk and plays a strategic role for the overall success of the customers' experience across the organization. Shirin is an experienced Business Excellence and Operations/Service Leader with proven history & strong business acumen in transforming and building award winning Operations and Service Excellence teams, in both start-up & mature businesses.

Shirin has more than 20 years’ experience in in the Fintech, Banking & Distribution industries, with Fortune 500 companies & MNC’s such as Salesforce, Intuit, Citibank, RS Components & HSBC. She has held several senior positions in the different domains and leads teams in Global Expansion & Go-To Market strategies, for existing & new markets. Well versed in transformational growth, scaling the business through change management, Shirin has built Services team across multiple geographies where countries under her care have won several regional awards from the Contact Centre Association of Singapore, Contact Centre Association of Malaysia, Customer Service Institute of Australia, CX Asia Excellence Awards and recognized by the Asia Pacific Contact Centre Association Leaders.

Prior to joining Snyk, Shirin was the Senior Director, Technical Support, APJ for Tableau’s (a Salesforce company) APJ region and holds a Masters of Business Administration from the Royal Melbourne Institute of Technology, Bachelor of Arts degree from the National University of Singapore and Graduate Diploma from the Singapore Human Resources Institute.

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