Jelena recently joined Mercer Wollongong as a Shared Services Leader focusing on building training and analytical capabilities within the organization. Prior to Mercer Jelena worked as a Senior Operations Manager for Macquarie Group where she managed Global Projects, lead Operational Excellence and Cultural Change frameworks. Jelena’s key focus is on building strong teams and frameworks to identify and eliminate knowledge, skill and process gaps. She is a change agent with strong focus on future state by building stronger frameworks to help develop, motivate and empower our people and enhance current systems and processes.