Cynthia Taylor is a high-impact executive known for building and scaling high-performing B2B2C Sales and Customer Success organizations. Throughout her career, she has successfully built and grown six world-class teams, evolving alongside the Customer Success discipline and helping shape best practices within the industry.

She brings extensive experience advising technology companies on customer experience strategy, organizational design, and operational excellence. Cynthia's expertise lies in partnering with rapid-growth SaaS organizations seeking an innovative, results-driven Customer Success leader who solves complex challenges from an outcomes-focused customer perspective—creating lasting value for both customers and the business.

Throughout her career, Cynthia has:

* Built and led powerful, highly engaged, multi-tiered teams that excel in customer acquisition, expansion, and retention. Her teams have earned recognition for innovation and delivering exceptional business outcomes through customer-centric strategies and technology solutions.
* Fostered supportive, high-performing, customer-focused cultures where employees thrive. Most recently, she helped triple employee engagement scores by creating an environment centered on collaboration, development, and accountability.
* Championed organizational change as an Executive Sponsor of a Diversity, Equity, and Inclusion (DEI) task force, driving initiatives that strengthened both company culture and employee experience.
* Consistently met or exceeded industry-leading customer retention benchmarks throughout her career, even in challenging market conditions.
* Successfully launched products in collaboration with cross-functional teams, created new markets, expanded market share in competitive environments, entered new territories, and increased account profitability and long-term customer value.

Cynthia's hallmark is building trusted, client-facing organizations that become valued strategic partners to both customers and internal stakeholders. She develops customer success strategies that drive long-term retention, unlock new growth opportunities, and strengthen executive relationships.

Passionate about developing people, Cynthia thrives on mentoring leaders, cultivating collaborative and energized teams, and building lasting executive partnerships. She is equally comfortable engaging directly with executive clients or coaching teams to deliver exceptional customer outcomes. At the core of her leadership philosophy is a simple belief: lasting business success is built through strong relationships, empowered people, and a relentless focus on customer success.