Mentors in Sydney

Fiona Brown

Non Executive Director

PlaygroupNSW

Strategic leader driving innovation in customer engagement, product development, business outcomes and capability uplift in financial services; utilities; private; government; and regulatory sectors. Respected advisor to business and government on effective complaints management; customer engagement; and continuous improvement to position organisations to successfully engage with their customers and innovate service delivery.

Highly regarded expert in complaints management and customer experience who launched world first CPD certification for complaints professionals. Highly effective stakeholder and relationship manager leading collaborative outcomes and industry change focussing on fairness and empowerment for consumers and those who service them. Has a growth mindset with triple-digit results.

Understands service delivery for customers in vulnerable circumstances, or in conflict or dispute. Skilled in reputation management, and quality assurance for wide ranging industries through Standards development, review and implementation.

We acknowledge all First Peoples of this land and celebrate their enduring connections to Country, knowledge and stories. We pay our respects to Elders and Ancestors past present and emerging.

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12,812 MENTEES

800+ MENTORS

83.5M STEPS TOGETHER

Content Marketer at Mentor Walks, Tess’s professional life is shaped by a desire to drive gender equality and build an inclusive society. Her passion and experience saw her lead the social media arm of the Teach Us Consent campaign, pulling mandatory consent education for Australian students over the line in March 2022.

She is currently completing her Bachelor of Communications (Social and Political Science) at UTS and is most energised and inspired when surrounded with powerhouse women.