Susan is the Group Chief Credit Officer for the Westpac Group appointed in September 2021. Prior to Westpac, Susan had over 16 years experience at Australia and New Zealand Banking Group Limited (ANZ) and was a long-standing member of the Risk Leadership Team reporting to the Chief Risk Officer. Susan held a variety of roles including Group General Manager of Lending Services overseeing and managing high risk wholesale customers through the Pandemic and responding to the Royal Commission (2017-2019) requirements. Susan also established Group Credit Assurance, a team which was responsible for conducting high quality credit reviews of customers across the breadth of ANZ’s 34 country presence. Both of these roles had Global remits including Australia, New Zealand and several geographies in Europe, Asia and the Pacific.

Susan has held a variety of roles at ANZ including, Head of Credit, Agribusiness (responsible for Agribusiness Farmgate to Global Commodity traders). Director of Credit, Institutional Diversified Industrials, Utilities and Government and Leverage during the GFC and Head of Credit Corporate Bank (Head of Victoria, South Australia and Western Australia). Susan has also held roles as Head of Credit in Business Banking.

Susan also has extensive experience in Royal Commissions, Insolvency and investigation appointments
with a combined 15 years with Ferrier Hodgson (now merged with KPMG) and PriceWaterhouseCoopers.

Susan is passionate about the changing face of Risk in the Financial Services industry and being a part of the cultural and structural change required.

Susan is a Chartered Accountant and member of the Institute of Chartered Accountants for 26 years. She is a Graduate of the Australian Institute of Company Directors (GAICD).