Carolyn was appointed as Westpac’s Group Executive, Corporate Services in March 2022, and is responsible for functions that partner with the business to deliver common services. The division brings together Property, Procurement, Protective Services, HR Services, Finance Services, Corporate Reporting, Sustainability, Corporate Affairs & Community and Transformation.

Prior to this role Carolyn was Group Executive, Customer and Corporate Relations, where she was responsible for customer complaints & advocacy, customer remediation, corporate affairs and sustainability.

Carolyn has more than 25 years’ experience in corporate affairs, mainly in the financial services industry.

Carolyn joined Westpac in 2013, as General Manager, Corporate Affairs and Sustainability. Prior to joining Westpac, Carolyn spent 13 years at Insurance Australia Group in various positions, including Group General Manager, Corporate Affairs and Investor Relations. She began her career in consulting and has extensive in-house and consulting experience in financial services.

Carolyn has a Bachelor of Arts from The University of Queensland, a Bachelor of Business from Queensland University of Technology, and a Graduate Diploma of Applied Finance and Investment from the Securities Institute of Australia. She has also completed Cambridge University’s Sustainability Business Management course.